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Council Tax
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Information Request & Complaint
- Chief Executives Department
- - Assistant Chief Executive
- - - Communications
- - - - An Event Or A Conference
- - - - Communications - 3rd party contractor issues
- - - - Communications - Contact Issues
- - - - Communications - Correspondence issues
- - - - Communications - Incorrect action taken
- - - - Communications - Other
- - - - Communications - Poor customer experience
- - - - Communications - Service not provided
- - - - Communications - Service not up to standard
- - - - Communications - Wrong Service Provided
- - - - Corp Communications Team - An Event Or A Conference
- - - Executive & Member Services
- - - - Complaints Service - Did not agree with Local Resolution Decision
- - - - Complaints Service - Does not agree with the final review outcome
- - - - Complaints Service - Investigator Attitude
- - - - Complaints Service - Not happy with delay / length of investigation
- - - - Complaints Service - Other
- - - - Complaints Service - Would like compensation
- - - - Democratic Services - Community councils - information
- - - - Democratic Services - Democratic Services - Community councils - information
- - - - Democratic Services - Emparishment
- - - - Democratic Services - List of councillors - general information
- - - - Democratic Services - List of councillors - parish/town councils & councillors
- - - - Democratic Services - List of councillors - surgeries
- - - - Democratic Services - List of meetings
- - - - Democratic Services - Members - committee memberships
- - - - Democratic Services - Members of parliament - general information
- - - - Democratic Services - Nominations
- - - - Democratic Services - Other
- - - - Electoral Service - Constituencies - Ward names, numbers & boundaries
- - - - Electoral Service - Electoral nominations
- - - - Electoral Service - Electoral register
- - - - Electoral Service - Other
- - - - Electoral Service - Polling Station
- - - - Electoral Service - Polling Station
- - - - Electoral Service - Polling stations
- - - - Electoral Service - Postal votes
- - - - Electoral Service - Proxy votes
- - - - Electoral Service - Results - publication
- - - - Electoral Service - Unable to vote - Voting
- - - - Electoral Service - Voter registration
- - - - Executive & Member Services - 3rd party contractor issues
- - - - Executive & Member Services - 3rd party contractor issues
- - - - Executive & Member Services - Contact Issues
- - - - Executive & Member Services - Correspondence issues
- - - - Executive & Member Services - Incorrect action taken
- - - - Executive & Member Services - Other
- - - - Executive & Member Services - Poor customer service
- - - - Executive & Member Services - Service not provided
- - - - Executive & Member Services - Service not up to standard
- - - - Executive & Member Services - Wrong Service Provided
- - - - FOI - 3rd Party Contractor Issues
- - - - FOI - Across Council
- - - - FOI - Contact Issues
- - - - FOI - Correspondence issues
- - - - FOI - Incorrect Action Taken
- - - - FOI - Other
- - - - FOI - Poor Customer Service
- - - - FOI - Service Not Provided
- - - - FOI - Service Not Up To Standard
- - - - FOI - Wrong Service Provided
- - - Leader
- - - - Leader - 3rd party contractor issues
- - - - Leader - Contact Issues
- - - - Leader - Correspondence issues
- - - - Leader - Incorrect action taken
- - - - Leader - Other
- - - - Leader - Poor customer service
- - - - Leader - Service not provided
- - - - Leader - Service not up to standard
- - - - Leader - Wrong Service Provided
- - - Strategy & Partnership
- - - - Corporate Policy - 3rd party contractor issues
- - - - Corporate Policy - Contact Issues
- - - - Corporate Policy - Correspondence issues
- - - - Corporate Policy - Incorrect action taken
- - - - Corporate Policy - Other
- - - - Corporate Policy - Poor customer experience
- - - - Corporate Policy - Service not provided
- - - - Corporate Policy - Service not up to standard
- - - - Corporate Policy - Wrong Service Provided
- - - - Strategy & Partnerships - Other
- - Chief Executives Support
- - - Chief Executives Support
- - - - Chief Executive Support - 3rd party contractor issues
- - - - Chief Executive Support - 3rd party contractor issues
- - - - Chief Executive Support - Contact Issues
- - - - Chief Executive Support - Correspondence issues
- - - - Chief Executive Support - Incorrect action taken
- - - - Chief Executive Support - Poor customer service
- - - - Chief Executive Support - Service not provided
- - - - Chief Executive Support - Service not up to standard
- - - - Chief Executive Support - Wrong Service Provided
- - - - Chief Executives Support - Other
- - Finance
- - - Finance
- - - - Finance - Accounts Payable
- - - - Finance - All Departments - 3rd party contractor issues
- - - - Finance - All Departments - Contact Issues
- - - - Finance - All Departments - Correspondence issues
- - - - Finance - All Departments - Incorrect action taken
- - - - Finance - All Departments - Poor customer experience
- - - - Finance - All Departments - Service not provided
- - - - Finance - All Departments - Service not up to standard
- - - - Finance - All Departments - Wrong Service Provided
- - - - Finance - Other
- - - - Insurance - 3rd party contractor issues
- - - - Insurance - Contact Issues
- - - - Insurance - Correspondence issues
- - - - Insurance - Incorrect action taken
- - - - Insurance - Other
- - - - Insurance - Poor customer service
- - - - Insurance - Service not provided
- - - - Insurance - Service not up to standard
- - - - Insurance - Wrong Service Provided
- - Legal, HR & Audit
- - - Audit & Investigations
- - - - 3rd party contractor issues
- - - - Audit - Other
- - - - Audit Team - Brent Audit
- - - - Brent Audit
- - - - Contact Issues
- - - - Correspondence issues
- - - - Incorrect action taken
- - - - Poor customer Service
- - - - Service not provided
- - - - Service not up to standard
- - - - Wrong Service Provided
- - - HR
- - - - 3rd party contractor issues
- - - - Brent Recruitment Complaint
- - - - Contact Issues
- - - - Correspondence issues
- - - - HR - Other
- - - - HR Team - Brent Recruitment Complaint
- - - - Incorrect action taken
- - - - Poor customer Service
- - - - Service not provided
- - - - Service not up to standard
- - - - Wrong Service Provided
- - - Legal
- - - - 3rd party contractor issues
- - - - Brent Legal Service
- - - - Complaint Against Member
- - - - Contact Issues
- - - - Correspondence issues
- - - - Incorrect action taken
- - - - Legal Team - Brent Legal Service
- - - - Poor customer Service
- - - - Service not provided
- - - - Service not up to standard
- - - - Wrong Service Provided
- Children & Young People
- - Integration & Improved Outcomes
- - - Early Help
- - - - Accelerated Support - Other
- - - - CYP Early Help - Other
- - - - CYP Early Years - Other
- - - - CYP Family Solutions - Other
- - - - CYP Troubled Families - Other
- - - - CYP YOS - Other
- - - - Early Years Service (Age 0 To 5)
- - - - Early Years Service (Age 0 To 5) - Children Centres
- - - - Early Years Service (Age 0 To 5) - Nursery Education Grants
- - - - Willow Children's Centre - Other
- - - - Young Carers Service
- - - - Youth Offending Service
- - - Inclusion & Head of Brent Virtual School
- - - - Brent Youth Services
- - - - Careers Service
- - - - CYP Early Help - Other
- - - - CYP Inclusion - Other
- - - - CYP School Effectiveness - Other
- - - - CYP SEN - Other
- - - - Early Years Inclusion & Family Support
- - - - Exclusions & Pupil Referral Service
- - - - Independent Travel - Contact Issues
- - - - Independent Travel - Health & Safety
- - - - Independent Travel - Other
- - - - Independent Travel - Poor customer experience
- - - - Independent Travel - Service not up to standard
- - - - Independent Travel - Travel Arrangements
- - - - Schools
- - - - Sensory-Communications & Educational Psychology
- - - - Special Educational Needs (SEN)
- - - - Virtual School - Administration
- - - - Virtual School - Education
- - - - Virtual School - Staffing
- - - Integration & Improved Outcomes
- - - - Integration & Improved Outcomes - Other
- - - Localities
- - - - Care Package
- - - - Children & Young People With Disabilities
- - - - Children & Young People With Disabilities - Assessments
- - - - Children & Young People With Disabilities - Educational, Health & Care Plan (EHC)
- - - - Children & Young People With Disabilities - Reports & Records
- - - - Children & Young People With Disabilities - Speech & Language Therapy
- - - - CYP CWD - Other
- - - - CYP Localities Service - Other
- - - - Direct Payments
- - - - East Locality - Other
- - - - East Locality Teams - Assessment
- - - - East Locality Teams - CIN meetings & family conferences
- - - - East Locality Teams - Court Reports
- - - - East Locality Teams - Family Social Work
- - - - East Locality Teams - Legal
- - - - East Locality Teams - Referrals
- - - - East Locality Teams - Reports & Records
- - - - East Locality Teams - Social Workers
- - - - East Locality Teams - Visits
- - - - FAIR - Assessment
- - - - FAIR - Customer Service
- - - - FAIR - Intervention
- - - - FAIR - Other
- - - - FAIR - Reports & Records
- - - - Family Front Door - Advice Given
- - - - Family Front Door - Customer Service
- - - - Family Front Door - Other
- - - - Family Front Door - Referrals
- - - - Family Front Door - Reports & Records
- - - - LAC Review
- - - - MASH & FAST - Communication
- - - - MASH & FAST - Early Intervention
- - - - MASH & FAST - Family Support
- - - - MASH & FAST - Other
- - - - MASH & FAST - Referrals
- - - - MASH & FAST - Reports & Records
- - - - MASH & FAST - Safeguarding
- - - - NRPF & Int Homeless - Assessment
- - - - NRPF & Int Homeless - Hardship & Subsistence
- - - - NRPF & Int Homeless - Housing Support
- - - - NRPF & Int Homeless - Other
- - - - NRPF & Int Homeless - Reports & Records
- - - - Residential School Placement
- - - - Short Breaks / Respite
- - - - Short Breaks Centre - Administration
- - - - Short Breaks Centre - Care Provided
- - - - Short Breaks Centre - Health & Safety
- - - - Short Breaks Centre - Other
- - - - Short Breaks Centre - Reports & Records
- - - - Short Breaks Centre - Staffing
- - - - Social Workers
- - - - Special Needs School Placement
- - - - Transitions - Adults Transition -Assessment
- - - - Transitions - Adults Transition -Coordination
- - - - Transitions - Adults Transition -Neglect
- - - - Transitions - Adults Transition -Other Services
- - - - Transitions - Children's Transition -Assessment
- - - - Transitions - Children's Transition -Coordination
- - - - Transitions - Children's Transition -Neglect
- - - - Transitions - Children's Transition -Other Services
- - - - Transitions Service
- - - - West Locality - Other
- - - - West Locality Teams - Assessment
- - - - West Locality Teams - CIN meetings & family conferences
- - - - West Locality Teams - Court Reports
- - - - West Locality Teams - Family Social Work
- - - - West Locality Teams - Legal
- - - - West Locality Teams - Referral
- - - - West Locality Teams - Reports & Records
- - - - West Locality Teams - Social Workers
- - - - West Locality Teams - Visits
- - - Looked after Children & Permanency
- - - - Care Planning - Administration
- - - - Care Planning - Finance
- - - - Care Planning - Leaving Care
- - - - Care Planning - other
- - - - Care Planning - Placements
- - - - Care Planning - Reports & Records
- - - - CYP LAC & Permanency - Other
- - - - CYP LAC & Permanency - Other
- - - - Fostering & adoption - Adoption
- - - - Fostering & adoption - Assessment
- - - - Fostering & adoption - Finance
- - - - Fostering & adoption - Fostering
- - - - Fostering & adoption - Leaving Care
- - - - Fostering & Adoption - Other
- - - - Fostering & adoption - Personal Advisors
- - - - Fostering & adoption - Reports & Records
- - - - Fostering & adoption - Social Workers
- - - - Looked After Child - Other
- - - - Looked after Children - Corporate Parenting
- - - - Looked after Children - IRO
- - - - Looked after Children - LAC Finance
- - - - Looked after Children - LAC Reviews
- - - - Looked after Children - Leaving Care
- - - - Looked after Children - Personal Advisors
- - - - Looked after Children - Placements
- - - - Looked after Children - Reports & Records
- - - - Looked after Children - Social Workers
- - - - Young people in care - Corporate Parenting
- - - - Young people in care - IRO
- - - - Young people in care - LAC Finance
- - - - Young people in care - LAC Reviews
- - - - Young People in Care - Leaving Care
- - - - Young People In Care - Other
- - - - Young people in care - Personal Advisors
- - - - Young people in care - Placements
- - - - Young people in care - Reports & Records
- - - - Young people in care - Social Workers
- - Safeguarding Partnership & Strategy
- - - Forward Planning, Performance & Partnerships
- - - - Commissioning - 3rd party contractor issues
- - - - Commissioning - Contact Issues
- - - - Commissioning - Correspondence issues
- - - - Commissioning - Incorrect action taken
- - - - Commissioning - Poor customer service
- - - - Commissioning - Service not provided
- - - - Commissioning - Service not up to standard
- - - - Commissioning - Wrong Service Provided
- - - - CYP Commissioning - Other
- - - - CYP Participation - Other
- - - - CYP School Admissions - Other
- - - - Local Safeguarding Childrens Board - LSCB Administration
- - - - Local Safeguarding Childrens Board - Meetings
- - - - Local Safeguarding Childrens Board - Partner Bodies
- - - - Local Safeguarding Childrens Board - Referrals
- - - - Local Safeguarding Childrens Board - Reports & Records
- - - - Local Safeguarding Childrens Board - Serious Case Review
- - - - Participation - 3rd party contractor issues
- - - - Participation - Contact Issues
- - - - Participation - Correspondence issues
- - - - Participation - Incorrect action taken
- - - - Participation - Poor customer service
- - - - Participation - Service not provided
- - - - Participation - Service not up to standard
- - - - Participation - Wrong Service Provided
- - - - School Admissions - Admission Appeals
- - - - School Admissions - Child out of school
- - - - School Admissions - Free School Meals
- - - - School Admissions - In Year Admissions
- - - - School Admissions - Quality of provision/service
- - - - School Admissions - School Place Planning
- - - - School Admissions - School Transport
- - - - School Admissions - Schools Admissions
- - - - School Admissions - Transfer Admissions
- - - Safeguarding & Quality Assurance
- - - - Child Protection - Assessments
- - - - Child Protection - CP Conferences
- - - - Child Protection - CP Medicals
- - - - Child Protection - Emergency Accommodation
- - - - Child Protection - Interviews
- - - - Child Protection - LADO
- - - - Child Protection - Referrals
- - - - Child Protection - Reports & Records
- - - - Child Protection - Section 47 Investigation
- - - - Child Protection - Social Workers
- - - - CYP Safeguarding & Quality - Other
- - - - Independent Reviewing Officer - CP Conferences
- - - - Independent Reviewing Officer - Document Reviews
- - - - Independent Reviewing Officer - Interviews
- - - - Independent Reviewing Officer - LAC Reviews
- - - - Independent Reviewing Officer - Reports & Records
- - - - Independent Reviewing Officer - Support to LAC
- - - - Quality Assurance - Conference Chairs
- - - - Quality Assurance - Conference Reports
- - - - Quality Assurance - CP Conferences
- - - - Quality Assurance - Quality Assurance
- - - Safeguarding Partnership & Strategy
- - - - Safeguarding Partnership & Strategy - Other
- - - Setting & School Effectiveness
- - - - Brent Music Service - 3rd party contractor issues
- - - - Brent Music Service - Contact Issues
- - - - Brent Music Service - Correspondence issues
- - - - Brent Music Service - Incorrect action taken
- - - - Brent Music Service - Poor customer service
- - - - Brent Music Service - Service not provided
- - - - Brent Music Service - Service not up to standard
- - - - Brent Music Service - Wrong Service Provided
- - - - Brent Music Service - Other
- - - - CYP Inclusion - Other
- - - - CYP School Effectiveness - Other
- - - - Early years & Quality & Improvement - 3rd party contractor issues
- - - - Early years & Quality & Improvement - Contact Issues
- - - - Early years & Quality & Improvement - Correspondence issues
- - - - Early years & Quality & Improvement - Incorrect action taken
- - - - Early years & Quality & Improvement - Poor customer service
- - - - Early years & Quality & Improvement - Service not provided
- - - - Early years & Quality & Improvement - Service not up to standard
- - - - Early years & Quality & Improvement - Wrong Service Provided
- - - - Gordon Brown Centre - Administration
- - - - Gordon Brown Centre - Care Provided
- - - - Gordon Brown Centre - Health & Safety
- - - - Gordon Brown Centre - Other
- - - - Gordon Brown Centre - Staffing
- - - - Governor Support - 3rd party contractor issues
- - - - Governor Support - Contact Issues
- - - - Governor Support - Correspondence issues
- - - - Governor Support - Incorrect action taken
- - - - Governor Support - poor customer service
- - - - Governor Support - Service not provided
- - - - Governor Support - Service not up to standard
- - - - Governor Support - Wrong Service Provided
- - - - School Effectiveness - 3rd party contractor issues
- - - - School Effectiveness - Contact Issues
- - - - School Effectiveness - Correspondence issues
- - - - School Effectiveness - Incorrect action taken
- - - - School Effectiveness - poor customer service
- - - - School Effectiveness - Service not provided
- - - - School Effectiveness - Service not up to standard
- - - - School Effectiveness - Wrong Service Provided
- - - - Schools
- Community Wellbeing
- - Adult Social Care
- - - Adult Social Care
- - - - Other
- - - - Social Workers, Care Assessor
- - - Central North West London (CNWL)
- - - - Central North West London (CNWL) - Other
- - - Commissioning Contracting & Market Management
- - - - Brent Advocacy Service
- - - - Brent Carers Service
- - - - Care Home / Residential Service
- - - - Care Package Review - Care Home/Residential
- - - - Care Package Review - Supported Living
- - - - Day Care Service
- - - - Direct Payments
- - - - Home Care Service
- - - - Prevention & Community - Other
- - - - Residential - Other
- - - - Supported Living - Other
- - - - Supported Living / Extra Care Housing Service
- - - Complex Care Team
- - - - Care Needs Assessment or Package
- - - - Care Package Review - Day Centre / Day Care Package
- - - - Care Package Review - Homecare
- - - - Complex Care - Other
- - - - Learning Disability Services
- - - - My Needs Assessment Or Care Package - Care Home/Residential
- - - - My Needs Assessment Or Care Package - Day Centre / Day Care Package
- - - - My Needs Assessment Or Care Package - Homecare
- - - - My Needs Assessment Or Care Package - Supported Living
- - - - Occupational Therapy Assessment
- - - Partnerships & Integration
- - - - Care Service Provider - John Billam / New Millennium Day Care Centre
- - - - Mental Health - Other
- - - - Mental Health Service
- - - - Partnerships - Other
- - - Urgent Care
- - - - Community Equipment
- - - - Duty Team
- - - - Hospital Discharge - Other
- - - - Hospital Discharge Service
- - - - Out Of Hours Duty Service
- - - - Rehab & Reablement Service
- - - - Urgent Care - Other
- - Housing
- - - HMS Customer Services
- - - - Anti - Social Behaviour
- - - - Arrears
- - - - Asbestos Safety
- - - - Banding
- - - - Bedroom Entitlement
- - - - Billing
- - - - Communal Repair
- - - - Estate Services
- - - - Garage Rental
- - - - Housing Customer - Other
- - - - Leasehold Enquiries
- - - - My New Home
- - - - My Personal & Household Details
- - - - Payment / Arrears
- - - - Poor Customer Service
- - - - Rent Refund
- - - - Right To Buy
- - - HMS Property Services
- - - - Asbestos
- - - - Electrical Safety
- - - - Fire Safety
- - - - Gas Safety
- - - - Lift Safety
- - - - Outstanding Repairs - Other
- - - - Planned Maintenance Of My Property
- - - - Repairs To My Property (Including Inspections)
- - - - Water Safety
- - - Housing Needs Service
- - - - Application for social housing waiting list
- - - - Banding
- - - - Bedroom Entitlement
- - - - Bidding
- - - - Homelessness application - family
- - - - Homelessness application - single person
- - - - Issues with Private Sector accommodation offer
- - - - Lettings
- - - - Medical Assessment
- - - - Offers of accommodation
- - - - Officer conduct
- - - - Temporary Accommodation or Bed & Breakfast
- - - Housing Partnerships
- - - - Other
- - - Private Housing Services
- - - - Application
- - - - Contractor
- - - - Decision
- - - - Empty Property
- - - - Grants & Adaptations
- - - - Grants & Adaptations - Other
- - - - Housing Enforcement - Other
- - - - Landlord Licence - Other
- - - - Other
- - - - Poor Customer Service
- - - - Quality of works
- - - - Surveyor
- - London Borough of Culture
- - - London Borough of Culture
- - - - London Borough of Culture - Other
- - Public Health
- - - Culture
- - - - Libraries - Facilities
- - - - Libraries - Other
- - - - Libraries - Poor Customer Service
- - - - Libraries - Quality Of Service
- - - - Sports - Bookings / Classes
- - - - Sports - Bookings / Facilities
- - - - Sports - Car Park
- - - - Sports - Changing Facilities
- - - - Sports - Courts
- - - - Sports - Customers / Users
- - - - Sports - Health Suite
- - - - Sports - Information
- - - - Sports - Leisure Centre Gym
- - - - Sports - Membership
- - - - Sports - Other
- - - - Sports - Payments
- - - - Sports - Poor customer service
- - - - Sports - Toilets
- - - Public Health Adults
- - - - Children and Health Protection
- - - - Poor Customer Service
- - - - Public Health Adults - Other
- - - - Public Health Improvement & Leisure - Other
- - - - Public Health Improvement & Leisure - Other
- - - - Quality Of Service Received
- - - - Smoking Cessation
- Customer & Digital Services
- - Customer Access
- - - Customer Service Operations
- - - - Accessing My Account
- - - - Appointee + Deputyship
- - - - Automated Switchboard
- - - - Benefits - Call Waiting Time
- - - - Benefits - Delay In Assessment
- - - - Benefits - Delay In Payment
- - - - Benefits - Staff Attitude
- - - - Benefits Assessment
- - - - Benefits -Incorrect Advice Given
- - - - Blue Badge - Assessment
- - - - Blue Badge - Other
- - - - Blue Badge - Report Misuse
- - - - Blue Badge - Service Delay
- - - - Client Affairs - Assessments
- - - - Client Affairs - Customer Service
- - - - Client Affairs - Deputy/Appointees
- - - - Client Affairs - Direct Payments
- - - - Client Affairs - Invoicing
- - - - Client Affairs - Other
- - - - Contact Centre - Staff Attitude
- - - - Contact Centre Call Waiting Times
- - - - Customer Access Contact Centre - Other
- - - - Customer Access Operations - Other
- - - - Customer Service Centre - Security
- - - - Customer Service Centre - Long Waiting Times
- - - - Customer Service Centre - PC's Don’t Work
- - - - Customer Service Centre - Staff Attitude
- - - - Financial Assessment
- - - - Financial Assessment & Care Package Contributions
- - - - Freedom Pass - Assessment
- - - - Freedom Pass - Other
- - - - Freedom Pass - Service Delay
- - - - Housing Benefits - Other
- - - - Independent Travel - Other
- - - - independent Travel team - staff attitude
- - - - Local Welfare Assistance - DHP's
- - - - Local Welfare Assistance - Other
- - - - Local Welfare Assistance - Welfare Reforms
- - - - Making Changes in My Account
- - - - My Account - Other
- - - - Report Misuse
- - - - Setting Up My Account
- - - - Taxi Card
- - - - Taxi Card - Assessment
- - - - Taxi Card - Other
- - - - Taxi Card - Report Misuse
- - - - Taxi Card - Service Delay
- - - Registration & Nationality
- - - - Access
- - - - Births, Marriages & Deaths
- - - - Call Waiting Times
- - - - European Settlement Scheme
- - - - Facilities
- - - - Fees/ Failed Application
- - - - Other
- - - - Poor Customer Service
- - - - Registration & Nationality
- - - - Service Delays
- - - Revenue & Debt
- - - - Business Rates - Account
- - - - Business Rates - Billings / Liability
- - - - Business Rates - Delays In Answering Correspondence / Telephone Calls
- - - - Business Rates - Direct Debits
- - - - Business Rates - Other
- - - - Business Rates - Payments
- - - - Business Rates - Rateable Value
- - - - Business Rates - Relief
- - - - Business Rates - Valuation
- - - - Council Tax - Enforcement Action
- - - - Council Tax - Banding
- - - - Council Tax - Call Waiting Time
- - - - Council Tax - Discounts/Exemptions
- - - - Council Tax - Other
- - - - Council Tax - Payments, Refunds & Direct Debits
- - - - Council Tax - Poor Customer Experience
- - - - Debt Recovery - Account Enquiries
- - - - Debt Recovery - Customer Service
- - - - Debt Recovery - Direct Debit
- - - - Debt Recovery - Invoicing / Billing
- - - - Debt Recovery - Other
- - - - Debt Recovery - Payments
- - - - Debt Recovery - Recovery
- - - - Debt Recovery - Reductions
- - - - Overpayments - Account Enquiries
- - - - Overpayments - Customer Service
- - - - Overpayments - Direct Debit
- - - - Overpayments - Invoicing / Billing
- - - - Overpayments - Other
- - - - Overpayments - Payments
- - - - Overpayments - Recovery
- - ICT & Applications
- - - ICT & Applications
- - - - Other
- - - Information Governance
- - - - Complaints about outcome
- - - - Content of information provided
- - - - Information Governance - Other
- - - - Other
- - - - Time-Taken to resolve enquiry
- - IT Shared Services
- - - IT Shared Services
- - - - Other
- - Procurement
- - - Procurement
- - - - Procurement - Other
- - Transformation
- - - Transformation
- - - - Brent Website - Other
- - - - Hubs - Incorrect Action Taken
- - - - Hubs - Other
- - - - Hubs - Partner Organisations
- - - - Hubs - Poor Customer Service
- - - - Transformation - Other
- Regeneration & Environment
- - Environmental Services
- - - Commercial Services
- - - - Cemeteries - Contractor
- - - - Cemeteries - Graves
- - - - Cemeteries - Ground Maintenance
- - - - Cemeteries - Incorrect action taken
- - - - Cemeteries - Management Issues
- - - - Cemeteries - Monuments
- - - - Cemeteries - poor customer experience
- - - - Environmental Health - Other
- - - - Mortuary - Correspondence Issues
- - - - Mortuary - Incorrect action taken
- - - - Mortuary - Management Issues
- - - - Mortuary - Poor customer experience
- - - - Pest Control - Other
- - - - Pest Control - Attitude / Behaviour of Administrative staff
- - - - Pest Control - Attitude / Behaviour of Surveying staff
- - - - Pest Control - Boundary / encroachment Matters
- - - - Pest Control - Delay / Failure to respond
- - - - Pest Control - Drainage issues
- - - - Pest Control - Incorrect Documentation
- - - - Pest Control - Incorrect Records
- - - - Pest Control - IT Failure
- - - - Pest Control - Lack of Enforcement
- - - - Pest Control - National Pest Control Policy
- - - - Pest Control - Neighbouring Building Works
- - - - Pest Control - Party Wall matters
- - - - Pest Control - Unable to contact
- - - Community Protection
- - - - Anti Social Behaviour
- - - - ASB - Drinking In Public Spaces
- - - - ASB - Hate Crime
- - - - ASB - Neighbour Disputes
- - - - ASB - Noise Nuisance
- - - - ASB - Noise Nuisance Enforcement
- - - - ASB - Poor Customer Service
- - - - ASB - Public Safety
- - - - ASB Nuisance - Other
- - - - CCTV - 3rd party contractor issues
- - - - CCTV - Contact Issues
- - - - CCTV - Correspondence issues
- - - - CCTV - Incorrect action taken
- - - - CCTV - poor customer service
- - - - CCTV - Release of Evidence
- - - - CCTV - Surveillance
- - - - Domestic Abuse
- - - - Gangs
- - - - Rough Sleeping
- - - Highways & Infrastructure Team
- - - - Blocked Drains, Leaks & Floods
- - - - Buses
- - - - Buses - Bus Infrastructure
- - - - Buses - Bus Schemes
- - - - Buses - Bus Shelter
- - - - Buses - Other
- - - - Crossings & Road Safety
- - - - Cycling
- - - - Cycling - Cycle Parking
- - - - Cycling - Cycling Schemes
- - - - Cycling - Other
- - - - Damage To Property
- - - - Defects - Bus Stops/Shelters
- - - - Defects - Drains
- - - - Defects - Noisy/Broken Manhole Covers
- - - - Defects - Other
- - - - Defects - Pavements
- - - - Defects - Pedestrian Crossings
- - - - Defects - Resurfacings
- - - - Defects - Road Markings
- - - - Defects - Road Signs
- - - - Defects - Traffic Lights
- - - - Disabled Bays - Application
- - - - Disabled Bays - Bay Signage
- - - - Disabled Bays - Disabled Bays On Public Roads
- - - - Disabled Bays - Other
- - - - Disabled Parking
- - - - Flooding & Drainage
- - - - Gritting
- - - - Highways & Infrastructure - Other
- - - - Kerbs - Drop Kerb Application
- - - - Kerbs - Illegal Drop Kerbs
- - - - Kerbs - Other
- - - - Kerbs & Pavements
- - - - Loading Bays
- - - - Pedestrian Crossing
- - - - Potholes
- - - - Road Closures/Diversions
- - - - Road Marking & Signs
- - - - Road Safety
- - - - School Crossing
- - - - School Parking
- - - - School Transport Service
- - - - School Travel Schemes
- - - - Schools - Speed Limits
- - - - Signage & Information
- - - - Traffic - Event Day Traffic
- - - - Traffic - Traffic Control
- - - - Traffic - Utility Works
- - - - Traffic Calming & Speed Limits
- - - - Traffic Lights
- - - - Vibration To Property
- - - - Weight Limits
- - - - Yellow Box Junctions
- - - Neighbourhood Management
- - - - Abandoned Vehicles
- - - - Allotments
- - - - Bins Not Returned
- - - - Bulk Item Collection
- - - - Car Park Cleaning
- - - - Community Public Realm - Dog Issues
- - - - Community Public Realm - Other
- - - - Damage To Property
- - - - Defects - Street Litter Bins
- - - - Enforcement - Other
- - - - Fly tipping
- - - - Graffiti
- - - - Gritting
- - - - Ground Maintenance
- - - - Littering
- - - - Missed Bin Collection
- - - - Parks - allotments holders day to day issues
- - - - Parks - Dog Issues
- - - - Parks - Event Management
- - - - Parks - General Information
- - - - Parks - landscaping
- - - - Parks - Maintenance
- - - - Parks - Management Issues
- - - - Parks - Other
- - - - Parks - Playgrounds & Play Areas
- - - - Parks - Public Toilets
- - - - Parks - River & Pond Management
- - - - Parks - Rough sleeping / Rough sleeping related ASB
- - - - Recycling Service
- - - - Street Cleaning
- - - - Street Litter Bins
- - - - Trade / Commercial Waste
- - - - Waste & Litter - Domestic
- - - - Waste & Litter - Trade
- - - - Waste on private land
- - - Parking & Lighting Team
- - - - Bay Suspension
- - - - Buses - Bus Lane Enforcement
- - - - Car Parks
- - - - Controlled Parking Zones
- - - - Defects - Bollards
- - - - Defects - Trees
- - - - Disabled Bays - Misuse Of Disabled Bay
- - - - Electric Charging Points
- - - - Enforcement Action Not Taken
- - - - Enforcement Bailiff Action
- - - - Lighting
- - - - Parking & Lighting - Other
- - - - Parking Bays
- - - - Parking Enforcement
- - - - Pay & Display
- - - - Pay & Display Machines - Other
- - - - Pay & Display Machines - Payments/Refunds
- - - - PCN & Enforcement - Bus Lane
- - - - PCN & Enforcement - Other
- - - - PCN & Enforcement - Tow Away
- - - - PCN & Enforcement - Yellow Box Junction
- - - - Permits
- - - - Permits - Other
- - - - Permits - Pavements
- - - - Permits - Renewal
- - - - Permits - Visitor Parking
- - - - Roads
- - - - Signage & Information
- - - - Signage & Markings
- - - - Street Lighting
- - - - Trees
- - - Regulatory Services
- - - - 3rd party contractor issues
- - - - Air Quality
- - - - Appointment not kept
- - - - Contact Issues
- - - - Correspondence issues
- - - - Excessive Time taken to investigate
- - - - Food Safety
- - - - Goods incorrectly seized
- - - - Incorrect action taken
- - - - Licensing
- - - - Pollution
- - - - Poor customer service
- - - - Strategic Transport & Development
- - - - Trading Standards
- - - - Wrong Advice Given
- - - - Wrong Service Provided
- - Property & Assets
- - - Civil Contingencies
- - - - Major Emergency / Business Continuity Planning
- - - Commercial Property
- - - - Commercial property management
- - - - Landlord & tenant commercial property acquisitions & disposals
- - - - Property Asset Management - Other
- - - Corporate Health & Safety
- - - - Health & safety at work (anyone affected by Brent council activities e.g. public, service users, emergency personnel)
- - - - Health & safety at work (Brent staff, contractors, agency & temp workers ,apprentices, work experience /work placements ,volunteers)
- - - - Property Health & Safety - Other
- - - Facilities Management (Non-Housing)
- - - - Access & Facilities - Brent Civic Centre only
- - - - Access & Facilities - FM Operational Only Buildings (excl. BCC & other non-operational buildings)
- - - - Audio Visual (AV) - BCC & FM Operational Only Buildings
- - - - Brent Civic Centre - Other
- - - - Building Compliance (including building Health & Safety) - BCC & FM Operational Only Buildings
- - - - Events or Conference
- - - - Facilities Contract Management - BCC & FM Operational Only Buildings
- - - - Property FM Team - Access & Facilities - FM Operational Only Buildings (excl. BCC & other non-operational buildings)
- - - - Property HOS - Other
- - - New Build / Property Development
- - - - Community Facility Construction beneath residential accommodation (incl. libraries, community centres)
- - - - Other
- - - - Residential Construction (new Council homes)
- - - Residential Property
- - - - Acquisitions & Disposals residential valuations, CPOs, i4B, leases, loft/basement/garden sales)
- - - - Other
- - - Schools Portfolio
- - - - Other
- - - - School Buildings - capital funding
- - - - School Buildings – construction (including contractor management)
- - - - School Buildings - maintenance (including repairs, asbestos management)
- - Regeneration, Growth & Employment
- - - Employment, Skills & Enterprise
- - - - 3rd party contractor issues
- - - - Brent Employment & Skills Service - Other
- - - - Contact Issues
- - - - Correspondence issues
- - - - Incorrect action taken
- - - - Poor Attitude
- - - - Poor Service
- - - - Rudeness
- - - - Service not provided
- - - - Service not up to standard
- - - - Wrong Service Provided
- - - Estate Regeneration
- - - - Other
- - - Planning & Development
- - - - Building Control - Attitude / Behaviour of Administrative staff
- - - - Building Control - Attitude / Behaviour of Surveying staff
- - - - Building Control - Boundary / encroachment Matters
- - - - Building Control - Delay / Failure to respond
- - - - Building Control - Drainage issues
- - - - Building Control - Incorrect Documentation
- - - - Building Control - Incorrect Records
- - - - Building Control - Lack of Enforcement
- - - - Building Control - National Building Control Policy
- - - - Building Control - Neighbouring Building Works
- - - - Building Control - Party Wall matters
- - - - Building Control - Unable to contact
- - - - Building Control - IT Failure
- - - - Building Control - Other
- - - - HMO Planning
- - - - Planning - A Decision
- - - - Planning - Economic Regeneration
- - - - Planning - Implementation of Scheme
- - - - Planning - Landscaping
- - - - Planning - Local Planning Policy
- - - - Planning - London Plan Policy
- - - - Planning - National Planning Policy
- - - - Planning - Neighbouring Building Works
- - - - Planning - Other
- - - - Planning - Pre Application Proposal
- - - - Planning - Regional Plan / Structure Plan
- - - - Planning Application
- - - - Planning Enforcement - Aggrieved at the cost of Direct Action
- - - - Planning Enforcement - Aggrieved by a decision to take Direct Action
- - - - Planning Enforcement - Aggrieved by the use of direct entry powers
- - - - Planning Enforcement - Appeal Process
- - - - Planning Enforcement - Attitude of Staff
- - - - Planning Enforcement - Inadequate Investigation
- - - - Planning Enforcement - Natural Environment / Environmental Policies
- - - - Planning Enforcement - No Planning Enforcement action
- - - - Planning Enforcement - Prosecution not justified
- - - - Planning Enforcement - Regional Plan / Structure Plan
- - - - Planning Enforcement - Speed of Investigation
- - - - Planning Enforcement -Decision to take Planning Enforcement Action
- - - - Planning Enforcement - Other
- - - - Planning Policy - Other
- - - Regeneration
- - - - Barham Park Programme
- - - - Civic Centre Programme
- - - - Estates Regeneration - Other
- - - - Regeneration - Other
- - - - South Kilburn Programme
- SAR (Subject Access Request)
Information Service Request (Not in Use)
- Assistant Chief Executive
- - Communications
- - - Business Development
- - - - An Event Or A Conference
- Chief Executives Department - L1
- - Assistant Chief Executive - L2
- - - Executive & Member Services - L3
- - - - Polling Station
- - - - Unable to vote
- - - - Voter registration
- Chief Executives Department - L2
- - Assistant Chief Executive - L3
- - - Executive & Member Services - L4
- - - - Other
- Children And Young People
- - Children and Young People (Directorate)
- - - Children and Young People (Service Area)
- - - - Other
- - - - Social Workers
- - Integration and Improved Outcomes
- - - Early Help
- - - - Early Years Service (Age 0 To 5)
- - - - Early Years Service (Age 0 To 5) - Children Centres
- - - - Early Years Service (Age 0 To 5) - Nursery Education Grants
- - - - Young Carers Service
- - - - Youth Offending Service
- - - Inclusion and Head of Brent Virtual School
- - - - Brent Youth Services
- - - - Careers Service
- - - - Exclusions and Pupil Referral Service
- - - - Schools - Other
- - - - Special Educational Needs (SEN)
- - - Integration and Improved Outcomes (Service Area)
- - - - Child and Family Assessments
- - - LAC and Permanency Exclusion
- - - - Fostering & Adoption Service
- - - - Leaving Care
- - - - Looked After Child / Young People In Care
- - - Localities
- - - - Children & Young People With Disabilities
- - - - Children & Young People With Disabilities - Care Package
- - - - Children & Young People With Disabilities - Direct Payments
- - - - Children & Young People With Disabilities - LAC Review
- - - - Children & Young People With Disabilities - Residential School Placement
- - - - Children & Young People With Disabilities - Short Breaks / Respite
- - - - Children & Young People With Disabilities - Special Needs School Placement
- - - - Children & Young People With Disabilities - Transitions Service
- - - - Direct Payments
- - - - Educational, Health and Care Plan (EHC)
- - - - Family Front Door
- - - - Speech And Language Therapy
- - Safeguarding Partnership and Strategy
- - - Forward Planning, Performance and Partnerships
- - - - Schools Admissions
- - - Setting And School Effectiveness
- - - - Gordon Brown Centre
- - - - Schools
- Community Wellbeing
- - Adult Social Care
- - - Adult Social Care (Service Area)
- - - - Other
- - - - Social Workers, Care Assessor
- - - Commissioning Contracting & Market Management
- - - - Brent Advocacy Service
- - - - Brent Carers Service
- - - - Care Home / Residential Service
- - - - Care Package Review - Care Home/Residential
- - - - Care Package Review - Supported Living
- - - - Day Care Service
- - - - Direct Payments
- - - - Home Care Service
- - - - Supported Living / Extra Care Housing Service
- - - Complex Care Team
- - - - Care Needs Assessment or Package
- - - - Care Package Review - Day Centre / Day Care Package
- - - - Care Package Review - Homecare
- - - - Learning Disability Services
- - - - My Needs Assessment Or Care Package - Care Home/Residential
- - - - My Needs Assessment Or Care Package - Day Centre / Day Care Package
- - - - My Needs Assessment Or Care Package - Homecare
- - - - My Needs Assessment Or Care Package - Supported Living
- - - - OT Assessment
- - - Partnerships and Integration
- - - - Care Service Provider - John Billam / New Millennium Daycare Centre
- - - - Mental Health Service
- - - Urgent Care
- - - - Hospital Discharge Service
- - - - Out Of Hours Duty Service
- - - - Rehab & Reablement Service
- - Housing
- - - Customer Services (Service Area)
- - - - Banding
- - - - Bedroom Entitlement
- - - - Discharge Of Duty / Referred Someone Else
- - - - Housing Application/Assessment ?
- - - - Lease Holder
- - - - - Anti - Social Behaviour
- - - - - Arrears
- - - - - Asbestos Safety
- - - - - Billing
- - - - - Communal Repair
- - - - - Customer Service
- - - - - Electrical Safety
- - - - - Estate Services
- - - - - Fire Safety
- - - - - Garage Rental
- - - - - Gas Safety
- - - - - Leasehold Enquiries
- - - - - Lift Safety
- - - - - My Personal & Household Details
- - - - - Outstanding repairs - Other
- - - - - Planned Maintenance Of My Property
- - - - - Water Safety
- - - - Locata
- - - - Report Rough Sleepers
- - - - Suitability Of Offer
- - - - Temporary Accommodation
- - - - Temporary Accommodation - Condition
- - - - Temporary Accommodation - Length Of Time
- - - - Temporary Accommodation - Not Provided
- - - - Temporary Accommodation - Other
- - - - Temporary Accommodation - Suitability
- - - - Tenant
- - - - - Anti - Social Behaviour
- - - - - Asbestos Safety
- - - - - Communal Repair
- - - - - Electrical Safety
- - - - - Estate Services
- - - - - Fire Safety
- - - - - Garage Rental
- - - - - Gas Safety
- - - - - Lift Safety
- - - - - My New Home
- - - - - My Personal & Household Details
- - - - - Payment / Arrears
- - - - - Planned Maintenance Of My Property
- - - - - Rent Refund
- - - - - Repairs To My Property (Including Inspections)
- - - - - Right To Buy
- - - - - Tenancy Management
- - - - - Tenancy Support
- - - - - Water Safety
- - - Private Housing Services (Service Area)
- - - - Application
- - - - Contractor
- - - - Decision
- - - - Empty Property
- - - - Grants & Adaptations
- - - - Housing Enforcement
- - - - Landlord Licencing
- - - - Other
- - - - Quality of works
- - - - Surveyor
- - Public Health
- - - Library, Arts and Heritage
- - - - Library Facilities
- - - - Other
- - - - Quality Of Service
- - - - Staff Conduct
- - - Public Health Adults
- - - - Faulty Equipment / Condition of Facility
- - - - Other
- - - - Quality Of Service Received
- - - - Smoking Cessation
- - - - Staff Conduct
- - - Substance Misuse (Service Area)
- - - - Substance Misuse (Issue Type)
- Customer and Digital Services
- - Customer Access
- - - Contact Centre
- - - - Appointee + Deputyship
- - - - Financial Assessment
- - - - Financial Assessment & Care Package Contributions
- - - Customer Service Operations
- - - - Accessing My Account
- - - - Admin Error
- - - - Application and Assessment
- - - - Assessment Error
- - - - Blue Badge
- - - - Blue Badge - Assessment
- - - - Blue Badge - Other
- - - - Blue Badge - Report Misuse
- - - - Blue Badge - Service Delay
- - - - Call Centre
- - - - Customer Services
- - - - Decision
- - - - Disputes, Overpayments & Entitlement
- - - - Freedom Pass
- - - - Freedom Pass - Assessment
- - - - Freedom Pass - Other
- - - - Freedom Pass - Service Delay
- - - - Incorrect Advice Given
- - - - Issue With My Assessment
- - - - Making Changes in My Account
- - - - Online Account
- - - - Other
- - - - Over Payments Recovery
- - - - Report Misuse
- - - - Service Delays
- - - - Setting Up My Account
- - - - Staff Conduct
- - - - Taxi Card
- - - - Taxi Card - Assessment
- - - - Taxi Card - Other
- - - - Taxi Card - Report Misuse
- - - - Taxi Card - Service Delay
- - - - Waiting Time
- - - Registration and Nationality (Service Area)
- - - - Access
- - - - Births, Marriages & Deaths
- - - - Citizenship Service
- - - - European SETTLEMENT SCHEME
- - - - Facilities
- - - - Fees/ Failed Application
- - - - Other
- - - - Registration and Nationality
- - - - Service Delays
- - - - Staff Conduct
- - - Revenue
- - - - Account
- - - - Banding
- - - - Benefits - Application
- - - - Benefits - Call Centre
- - - - Benefits - Decision
- - - - Benefits - Disputing Overpayments / Entitlement
- - - - Benefits - Incorrect Advice Given
- - - - Benefits - Issue With My Assessment
- - - - Benefits - Online Account
- - - - Benefits - Other
- - - - Benefits - Over Payments Recovery
- - - - Benefits - Service Delays
- - - - Benefits - Staff Conduct
- - - - Benefits - Waiting Time
- - - - Council Tax Benefit
- - - - Delays In Answering Correspondence / Telephone Calls
- - - - Direct Debits
- - - - Discounts/Exemptions
- - - - Enforcement Action
- - - - Incorrect Recovery Action
- - - - Other
- - - - Payments
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- - - - Brent Recruitment And HR Service
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- Member Enquiry
- Regeneration & Environment
- - Community Services
- - - Commercial Services
- - - - Pests
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- - - - Anti Social Behaviour
- - - - Domestic Abuse
- - - - Drinking In Public Spaces
- - - - Gangs
- - - - Hate Crime
- - - - Neighbour Disputes
- - - - Noise Nuisance
- - - - Pest Control
- - - - Pollution
- - - - Public Safety
- - - - Rough Sleeping
- - - Community Services (Service Area)
- - - - Other
- - - Highways And Infrastructure
- - - - Blocked Drains, Leaks & Floods
- - - - Buses
- - - - Buses - Bus Infrastructure
- - - - Buses - Bus Schemes
- - - - Buses - Bus Shelter
- - - - Buses - Other
- - - - Crossings & Road Safety
- - - - Cycling
- - - - Cycling - Cycle Parking
- - - - Cycling - Cycling Schemes
- - - - Cycling - Other
- - - - Damage To Property
- - - - Defects - Bus Stops/Shelters
- - - - Defects - Noisy/Broken Manhole Covers
- - - - Defects - Other
- - - - Defects - Pavements
- - - - Defects - Pedestrian Crossings
- - - - Defects - Resurfacings
- - - - Defects - Road Markings
- - - - Defects - Road Signs
- - - - Defects - Traffic Lights
- - - - Disabled Bays - Application
- - - - Disabled Bays - Bay Signage
- - - - Disabled Bays - Disabled Bays On Public Roads
- - - - Disabled Bays - Other
- - - - Disabled Parking
- - - - Gritting
- - - - Kerbs - Drop Kerb Application
- - - - Kerbs - Illegal Drop Kerbs
- - - - Kerbs - Other
- - - - Kerbs & Pavements
- - - - Loading Bays
- - - - Other
- - - - Pedestrian Crossing
- - - - Potholes
- - - - Road Closures/Diversions
- - - - Road Marking & Signs
- - - - Road Safety
- - - - School Crossing
- - - - School Parking
- - - - School Transport Service
- - - - School Travel Schemes
- - - - Schools - Speed Limits
- - - - Traffic - Event Day Traffic
- - - - Traffic - Traffic Control
- - - - Traffic - Utility Works
- - - - Traffic Calming & Speed Limits
- - - - Traffic Lights
- - - - Weight Limits
- - - - Yellow Box Junctions
- - - Neighbourhood Management
- - - - Abandoned Vehicles
- - - - Bins Not Returned
- - - - Bulk Item Collection
- - - - Cemeteries
- - - - Damage To Property
- - - - Defects - Drains
- - - - Defects - Street Litter Bins
- - - - Dog Issues
- - - - Flooding And Drainage
- - - - Graffiti
- - - - Ground Maintenance
- - - - Litter & Bins
- - - - Litter, Waste and Bins
- - - - Littering
- - - - Littering & Fly tipping
- - - - Missed Bin Collection
- - - - Missed collection
- - - - Other
- - - - Playgrounds And Play Areas
- - - - Public Toilets
- - - - Recycling Service
- - - - Street Cleaning
- - - - Street Litter Bins
- - - - Trade / Commercial Waste
- - - - Waste and Litter
- - - Parking and Lighting
- - - - Bay Suspension
- - - - Buses - Bus Lane Enforcement
- - - - Car Parks
- - - - Controlled Parking Zones
- - - - Defects - Bollards
- - - - Defects - Trees
- - - - Disabled Bays - Misuse Of Disabled Bay
- - - - Electric Charging Points
- - - - Lighting
- - - - Other
- - - - Parking Bays
- - - - Parking Enforcement
- - - - Pay And Display
- - - - Pay And Display Machines - Other
- - - - Pay And Display Machines - Payments/Refunds
- - - - PCN And Enforcement - Bus Lane
- - - - PCN And Enforcement - Other
- - - - PCN And Enforcement - Tow Away
- - - - PCN And Enforcement - Yellow Box Junction
- - - - Permits
- - - - Permits - Other
- - - - Permits - Pavements
- - - - Permits - Renewal
- - - - Permits - Visitor Parking
- - - - Roads
- - - - Signage And Information
- - - - Signage and Markings
- - - - Street Lighting
- - - - Trees
- - - Planning, Transport and Licensing (Community Services)
- - - - A Decision
- - - - Building Control
- - - - Enforcement Action
- - - - HMO Planning
- - - - Landscaping
- - - - Neighbouring Building Works
- - - - Other
- - - - Planning Application
- - - - Policy
- - - - Pre Application Proposal
- - - Regulatory Service
- - - - Food Safety Related
- - - - Trading Standards Related
- - Property and Assets
- - - Civil Contingencies
- - - - Major Emergency / Business Continuity Planning
- - - Commercial Property
- - - - Commercial property management
- - - - Landlord and tenant commercial property acquisitions and disposals
- - - Corporate Health and Safety
- - - - Health and safety at work (anyone affected by Brent council activities eg public, service users, emergency personnel)
- - - - Health and safety at work (Brent staff, contractors, agency & temp workers ,apprentices, work experience /work placements ,volunteers)
- - - Facilities Management (non-housing)
- - - - Access and Facilities - Brent Civic Centre only
- - - - Access and Facilities - FM Operational Only Buildings (excl. BCC & other non-operational buildings)
- - - - Audio Visual (AV) - BCC & FM Operational Only Buildings
- - - - Building Compliance (including building Health & Safety) - BCC & FM Operational Only Buildings
- - - - Events or Conference
- - - - Facilities Contract Management - BCC & FM Operational Only Buildings
- - - - Other
- - - New Build / Property Development
- - - - Community Facilitity Construction beneath residential accommodation (incl. libraries, community centres)
- - - - Residential Construction (new Council homes)
- - - Residential Property
- - - - Acquisitions and Disposals residential valuations, CPOs, i4B, leases, loft/basement/garden sales)
- - - Schools Portfolio
- - - - School Buildings - capital funding
- - - - School Buildings – construction (including contractor management)
- - - - School Buildings - maintenance (including repairs, asbestos management)
- - Regeneration And Environment (Directorate)
- - - Employment, Skills and Enterprise
- - - - Brent Employment And Skills Service
- - - Planning, Transport and Licensing (Regeneration And Environment)
- - - - Signage And Information
- - - Regeneration and Environment (Service Area)
- - - - Vibration To Property
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Actual received on
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Service Areas
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Portal Complaint Type
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Portal Selected Tile Name
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